1. How do I register with Modern Family Focus?

If you wish to register with Modern Family Focus click on the form / application button on our page.  You will need to print the appropriate form and mail it to PO Box 440, Waverley 2024.

2. What ages are the carers?

All carers at Modern Family Focus are 18yrs and over.  Carers are required to hold a qualification in relation to their employment or have at least 2 years experience working with children.  We also require three (3) reference checks one of which is a professional reference.  All carers must have a clear ‘Working with Children Check’ and permanent carers must hold a first aid certificate. 

3. What accommodation should I provide (for live-in positions)?

The accommodation you provide for your carer should be comfortable.  Employees should have their own bedroom with appropriate furniture.  This can be within the family house or be a private dwelling.  They require access to food preparations areas, a bathroom and should share common areas with the family.  Amenities such as TV and stereo are not a requirement but can be a lovely addition.

4. What is the placement period for a carer?

The placement period will vary depending on the service you require.  Permanent carers are generally asked to commit to a 12 month period.  Most carers stay with the same family for years and maintain long lasting relationships.  I have known carers to stay with the same family for up to12 years.   

5. What replacement guarantee do I have?

A 3 month probation period will apply for permanent placements.  If during that period the client finds that the candidate is unsuitable for the position taken, MFF will find a suitable replacement candidate, once only, at no additional fee.

6. How do I book for a casual or babysitting?

Simply call our office on 9326 4111 to book this service.  Please try to allow 3 days’ notice.  The placement fee is payable to Modern Family Focus Pty Ltd at the time of booking.  The carer is paid directly for their time.

7. Can I book for a regular service?

Yes, we can arrange this for you.  If you like a particular carer, tell us!  We will do our best to arrange for him/her to come to you for each care session so that you, your children and your carer feel more comfortable with a familiar setting and consistency in the care being provided. 

8. How much should I pay a carer?

Deciding how much you pay a carer depends on the experience, qualifications, responsibilities, hours, number of children and the conditions of employment you require.  Carers are asked to state their salary expectations when filling out their application form as a guide for matching carers.  This can be negotiated! 

Permanent live out carers start at $15/hr and can be paid up to $35/hr depending on your family needs and the carer’s expertise. 
Au pairs salaries start at $12/hr - $18 for the hours worked, plus room and board.
Casual carers and Babysitters range from $15-$25/hr.  The availability of carers can often determines the rate.
Overnight/weekend care is a set rate that is negotiated between the family and the carer.  This service starts at $150 for a 12 hr nighttime period.

Remember, experienced, qualified carers are highly sought after and are in high demand their rate of pay will refect this.
If you require suggested pay for other services or require further assistance in your decision making process feel free to contact our office.

9. How do I pay Modern Family Focus?

Pay by cheque or money order

Direct debit

By phone

Call our office on (02) 9326 4111 for an over the phone payment.  We accept VISA and Mastercard

10. What are the terms and conditions?

Modern Family Focus Pty Ltd ACN 121 372 174 (“MFF”)

These terms and conditions apply to in-home care providers and domestic workers.

Fees

Fees at the rates quoted in our covering letter are payable for each candidate taking up a position with the client in any agreement. 
It is the responsibility of the client to inform MFF if a position has been offered to a candidate introduced by MFF.
Bookings made for public holidays will require 48hr notice of cancellation or full payment will be due.
All fees quoted are inclusive of GST

Permanent

Full payment of placement fees must be made by the client on or before the employment commencement date.
A surcharge of $50.00 will be payable for each month or part that fees are overdue.
Placement fees will not be refundable in whole or part once placement is confirmed and payment has been made.
A $55 registration fee applies to all permanent placements and is deductible from the placement fee.  If no permanent placement is made, this amount will not be refundable.
50% of the placement fee is payable by the client upon acceptance of a candidate for a position, with the balance being payable on or before the employment commencement date as above.

Casual

Casual placement fees at the rates quoted by telephone or otherwise will be payable by credit card at the time of booking (unless prior arrangements are made).  Payments to the casual in-home carer and/or domestic worker are to be paid directly to the person at the time of the service.
If an invoice is required, payment must be made within 7 days of invoice or surcharge of $50.00 will be payable for each month or part that fees are overdue.
Should a casual in-home carer or domestic worker arrive to commence a shift and is no longer required, payment for the minimum agreed hours of work is payable directly to that person, and a full placement fee will apply.
Refunds of placement fees will only apply if cancellation is made 24hrs prior to the scheduled start time of the worker.

Confidentiality

MFF will treat all personal information provided by a client or a candidate as confidential.  Information will only be supplied to a nominated third party if verbal or written consent is given.

Introduction to third parties

Candidate introductions are personal to the client
If candidates are referred to and employed by a person other than the original client without notifying MFF the client must pay MFF’s placement fee for that employment period at the current MFF rates and no guarantee or probation period will apply in case of permanent placements.

Advertising

Specific advertising sought by the client will only take place with a client’s prior written approval and the client will be invoiced for this payment at MFF’s direct cost. The client’s advertising invoice will be payable within 7 days and a surcharge of $50.00 will be payable for each month or part that such invoice is overdue.

Liability

MFF will endeavour to present to the client the most suitable candidates for employment.  However the final decision on whether to engage a carer or worker is the sole responsibility of the client. MFF does not accept any liabilities arising from a client’s decision to engage a carer or worker on a casual or permanent basis.

A 3 month probation period will apply for permanent placements.  If during that period the client finds that the candidate is unsuitable for the position taken, MFF will find a suitable replacement candidate once only at no additional fee.
Candidates engaged by a client are not the employees of MFF. It is the responsibility of the client to ensure all legal requirements in relation the employment of candidate are met, including in particular but without limitation taxation and superannuation.

In the case of a dispute between the client and the candidate, MFF will use reasonable efforts to mediate or replace the candidate if the dispute occurs within the probation period.

Copyright

All information and images provided to the client are owned by MFF.  No permission is given for the use or reproduction of any materials provided by or obtained from MFF.

MFF reserves the right to change the information provided at any time on written notice to the client.